Southwest ‘Failed’ Customers During Travel Meltdown, White House Says

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The White House said Southwest Airlines Co. should bear full responsibility for massive holiday travel disruptions that stranded thousands of passengers across the US, and would be held accountable by the administration. “Southwest Airlines failed its customers, point blank,” White House Press Secretary Karine Jean-Pierre said at a briefing on Tuesday. “While every major airline faced challenges from a pre-Christmas storm that wreaked havoc on the aviation system, all major airlines except for one, which is Southwest clearly, were able to recover quickly.” The airline suffered a holiday meltdown blamed on an outdated scheduling system that failed to keep pace when a winter storm stretching across much of the continental US disrupted airport operations. Southwest canceled more than 15,700 flights from Dec. 22 through Dec. 29, or almost 51% of its total, according to FlightAware data. Subscribe to our YouTube channel: Subscribe to our newest channel Quicktake Explained: Bloomberg Quicktake brings you live global news and original shows spanning business, technology, politics and culture. Make sense of the stories changing your business and your world. To watch complete coverage on Bloomberg Quicktake 24/7, visit, or watch on Apple TV, Roku, Samsung Smart TV, Fire TV and Android TV on the Bloomberg app. Have a story to tell? Fill out this survey for a chance to have it featured on Bloomberg Quicktake: Connect with us on… YouTube: Breaking News on YouTube: Twitter: Facebook: Instagram:
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